When a new workers’ compensation and enterprise risk insurance carrier launched operations, growth came fast — maybe too fast. Their underwriting team was drowning in submissions, with one assistant manually processing every loss run, exposure, payroll schedule, and EMOD report. What once took a day or two per account became a bottleneck that slowed broker responses and limited scalability.
They needed a faster, smarter way to handle underwriting intake and found it in Insurance Quantified’s artificial intelligence.
The Challenge: Manual Intake Slows Growth
The carrier’s underwriting intake process was entirely manual. Each submission — sometimes spanning multiple states — required hours of review and data entry. As submission volumes increased, turnaround times stretched from hours to days. The delays created a backlog for underwriters and slowed broker communication, constraining the company’s ability to expand its book of business.
The Solution: AI-Powered Automation with Insurance Quantified
By implementing Insurance Quantified’s AI-powered data ingestion platform, the carrier was able to automate the entire submission intake and triage process. The solution automatically ingested email submissions and normalized complex data — including loss runs, exposures, and experience modification (EMOD) details.
The cleaned and structured data flowed directly into pre-filled underwriting workbooks, giving underwriters instant access to critical risk factors and enabling real-time triage.
“Insurance Quantified’s AI-powered automation is integral to our operations and success. We’ve been able to double our book of business in two years.”
— Chief Underwriting Officer
The Results: From Days to Hours
The impact was immediate and measurable:
- 90% reduction in underwriting intake and triage time — from days to just 1–3 hours.
- 2x growth in the carrier’s book of business in just two years.
- 4 million+ data points processed through Insurance Quantified’s AI.
Faster responses strengthened broker relationships, while automation freed up staff to focus on higher-value tasks.
Scaling for the Future
With its underwriting process now running at AI speed, the carrier has expanded into new lines of business, including auto fleet insurance. By eliminating manual bottlenecks, the team can staff more underwriters, accelerate decision-making, and continue scaling with confidence.
Unlock the Power of AI for Underwriting
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