Operational pressures slowing underwriting performance
These pressures translated into measurable challenges within underwriting operations. Key challenges impacting underwriting speed and efficiency included:
- Quote turnaround times were too slow to compete for business.
- Underwriters spent more than 3 days preparing loss run summaries for each submission.
- Inconsistent data quality created bottlenecks, rework, and underwriter frustration.
Why our client chose Insurance Quantified’s Start Now, and Grow Confidently approach
The carrier selected Insurance Quantified for its proven ability to reduce quote cycle time by delivering structured, rating-ready data—not just extraction and normalization. Equally important was the low-risk, phased deployment approach, which aligned with existing underwriting workflows and enabled progress without disrupting core systems or day-to-day operations.
Reframing underwriting modernization to move forward with confidence
Facing an upcoming policy administration system project, complex stakeholder dynamics, and concerns about IT capacity, this insurance carrier needed a way to move forward without overcommitting to a large-scale underwriting overhaul. Together, we reframed modernization around a focused, low-risk use case—proving value first, then scaling with confidence.
By taking a phased approach, the carrier was able to build momentum over time, aligning near-term impact with long-term strategic goals.
Within 3 Months: Map out strategy and prove value incrementally with minimal IT lift
Together with our client, we conducted a deep dive into existing workflows and data to align on both a short-term strategy and a longer-term roadmap. We identified a focused, high-impact starting point: loss runs.
This initiative required little to no core-system integration, resulting in 24x faster loss run summaries and significantly faster underwriting speed and accuracy without disrupting the PAS or day-to-day operations.
Within 6 Months: Progress the client journey from initial onboarding to scaled production use
Client usage expanded across business units, driven by strong adoption and rapid iteration. Underwriters experienced a 75% decrease in rating preparation time, accelerating submission handling and decision-making.
Through close collaboration, we worked with the client to understand their workflows and data-driven processes, identifying additional documents to prioritize next. Coverage expanded to eight more document types, including ACORDs, payroll schedules, experience modification worksheets, and driver and vehicle schedules. The platform’s success supported onboarding the Auto Rating team as the next phase of expansion.
Within 12 Months: Transition from execution to strategic partnership
Building on strong production performance, highlighted by a 54% time savings on overall submission intake, the engagement shifted from core extraction to optimizing UI-driven, end-to-end workflows.
Through collaborative working sessions with client leadership, the solution evolved into a scalable, strategic platform designed to accelerate quoting cycles and sharpen risk assessment. This shift created additional capacity to help offset upcoming retirements and prepare the organization for the next generation of underwriting talent.
Solution: Start Now, Deliver Value Fast
A Partner in Progress, Not Just a Platform
Insurance Quantified’s Start Now and Grow approach enabled the carrier to modernize underwriting at the right pace, delivering early results while building toward long-term transformation.
“Insurance Quantified is a true partner, not just a technology vendor. Their Start Now and Grow approach was critical to helping us hit milestone goals early. The on-site deep dive into our workflows, and hands-on user training aligned with our strategy and culture.”
— Senior Operations Leader, Mid-Sized P&C Carrier